Refund & Return Policy

Baniyas Cooperative Society · Effective August 2026

Returns

If you are not satisfied with a product, you may return it within 7 days of delivery in its original condition and packaging, with proof of purchase. For food safety, fresh and perishable items — bakery, fresh produce, chilled and frozen goods — cannot be returned unless they arrived damaged, spoiled or in error.

Damaged, wrong or missing items

Tell us within 48 hours of delivery at info@baniyascoop.ae or +971 2 583 1315 and we will make it right — replacement or refund, including any delivery charge for the affected items.

Cancellation

You may cancel an order free of charge any time before it is dispatched, for a full refund. Once dispatched, the return policy above applies.

Replacement

Where a replacement is agreed, we deliver it at no extra charge; if the item is no longer available, we refund it.

Refunds

Refunds will be done only through the Original Mode of Payment. Refunds are initiated within 2 business days of approval and typically appear on your card statement within 7–14 business days, depending on your bank.

Contact

Baniyas Cooperative Society · PO Box 11399, Baniyas East 9, Plot No. 1, Abu Dhabi, UAE · +971 2 583 1315 · Fax +971 2 583 3744 · info@baniyascoop.ae